At Odomix, we are committed to providing fast, reliable, and transparent shipping services. This Shipping Policy explains our shipping procedures, delivery timeframes, fees, tracking, and your responsibilities as a customer.
Website: https://odomix.com
1. Service Availability
We ship to customers in the United States and select international countries.
If your country is not supported, you will be notified at checkout and will be unable to complete your purchase.
We do not ship to countries or regions where shipping is restricted by law or logistics constraints.
2. Business Days
Our business days are Monday through Saturday, excluding public holidays.
Orders placed on Sundays or U.S. holidays will be processed on the following business day.
3. Shipping Origin
Orders are shipped from multiple locations, including fulfillment centers in:
- The United States
- Select international warehouses
Shipping origin is based on product availability and your shipping address.
4. Order Processing Time
- Orders are typically processed within 1–3 business days after order confirmation.
- During peak seasons, holidays, or special sales, processing may be delayed.
- If any delay occurs, you will be notified by email.
5. Estimated Delivery Times
Delivery time begins after your order has been processed.
| Destination | Estimated Delivery Time |
|---|---|
| United States | 4–7 business days |
| International | 7–17 business days |
Note: Delivery time may vary depending on the destination, shipping carrier, weather, customs clearance, or local postal delays.
6. Shipping Fees
- U.S. Orders: Free shipping
- International Orders: Flat rate of $11.95 USD
Shipping fees are clearly displayed at checkout before payment is completed. We do not charge hidden handling fees.
7. Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number.
You can use this number to track your shipment directly through the carrier’s website.
If you do not receive tracking information within 3 business days of your order, please contact us at support@odomix.com.
8. Incorrect Address or Failed Delivery
Customers are responsible for ensuring that the shipping address provided is complete and correct.
- Odomix is not liable for orders delivered to incorrect or incomplete addresses.
- If a shipment is returned to us due to an address issue, the customer will be responsible for reshipping fees.
Please review your shipping information carefully before placing your order.
9. Returns & Refunds
Items may be returned within 30 days of delivery.
- Returned items must be unused and in their original packaging.
- Full return instructions are available in our Returns & Refunds Policy.
10. Contact Information
If you have any questions regarding shipping or delivery, please reach out to us:
Email: support@odomix.com