At Odomix, we strive to ensure customer satisfaction. Below is our return and refund policy, outlining the conditions and procedures for returning eligible items.
1. Return Policy
We accept returns within 30 days from the date of delivery.
Returns for Non-Defective Items
- Items must be unused, in their original packaging, and accompanied by proof of purchase.
- Customers are responsible for return shipping costs.
- To initiate a return, contact us at support@odomix.com for approval and return instructions.
- Returns should be sent to:
346 Heidi Ct, Maineville, OH 45039, United States. - Items returned without prior approval will not be accepted.
Returns for Defective or Incorrect Items
- If you receive a damaged, defective, or incorrect item, contact us immediately at support@odomix.com with photos of the issue.
- We will provide a prepaid return label for defective or incorrect items.
- Customers can choose between a full refund or a replacement, subject to product availability.
2. Non-Returnable Items
We do not accept returns for the following:
- Custom or personalized products
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
- Final sale items and gift cards
3. Refund Process
- Once we receive and inspect the returned item, we will notify you of the refund approval status.
- Approved refunds will be issued to the original payment method within 10 business days.
- If you do not receive your refund within 15 business days, please contact support@odomix.com.
4. Exchange Policy
- We do not offer direct exchanges.
- If you wish to replace an item, please follow the return process and place a new order.
Contact Us
For return inquiries, please reach out to:
Email: support@odomix.com
Odomix is committed to ensuring a fair and transparent return process for all customers.