Website: https://odomix.com
If you have questions about shopping with us, you’ll likely find the answers below. For anything else, feel free to reach out at support@odomix.com.
Ordering
Q: How do I place an order?
A: Simply browse our store, add the desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.
Q: Can I change or cancel my order after placing it?
A: Yes — but only if the order has not yet been shipped. Please email us at support@odomix.com as soon as possible.
If your order has shipped, you’ll need to follow our Returns & Refunds Policy.
Shipping
Q: How long does shipping take?
A:
- United States: 4–7 business days
- International: 7–17 business days
Please allow 1–3 business days for order processing before shipment.
Q: How much does shipping cost?
A:
- U.S. Orders: Free shipping
- International Orders: Flat rate of $11.95 USD
Q: Can I track my order?
A: Yes. You will receive a shipping confirmation email with a tracking number once your order is dispatched.
Payments
Q: What payment methods do you accept?
A: We accept the following:
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
- PayPal
Q: Is my payment information secure?
A: Absolutely. All transactions are encrypted using SSL (Secure Socket Layer) technology.
We do not store your full credit card information on our servers.
Returns & Refunds
Q: What is your return policy?
A: You can return unused items in original condition within 30 days of delivery.
See our Returns & Refunds Policy for full details.
Q: Do I have to pay for return shipping?
A:
- If the item is defective or we made an error, we will cover the return shipping.
- For all other returns, the customer is responsible for the return shipping costs.
Q: How long does it take to get a refund?
A: Refunds are processed within 5–10 business days after we receive and inspect the returned item.
Privacy & Security
Q: What do you do with my personal information?
A: We use it to:
- Process your orders
- Communicate updates
- Improve your shopping experience
We never sell or rent your data. Read our Privacy Policy for full details.
Q: Can I delete my account or personal data?
A: Yes. Please email support@odomix.com to request account deletion or data removal.
Need More Help?
If your question isn’t listed here, our customer service team is happy to assist:
Email: support@odomix.com