At Odomix, we are committed to providing customers with a secure, transparent, and trustworthy shopping experience. These Billing Terms & Conditions explain our policies regarding accepted payment methods, billing, order processing, shipping, returns, cancellations, and fraud prevention.
1. Service Availability
Our services are available to customers in the United States and select international countries, as indicated at checkout.
If your country is not supported, you will not be able to complete the checkout process.
We do not support transactions in jurisdictions where such services are restricted or prohibited by law.
2. Accepted Payment Methods
We accept secure payments via the following methods:
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
- PayPal
All payments must be authorized and processed in United States Dollars (USD). Transactions are encrypted and processed through PCI-compliant gateways.
3. Payment Accuracy
Customers must provide accurate billing information that matches the records of the issuing bank or financial institution.
Orders with mismatched or incorrect billing details may be delayed, declined, or canceled.
4. Order Processing
- Orders are typically processed within 1–3 business days (excluding Sundays and U.S. federal holidays).
- Your order total will include product price, applicable taxes, and shipping fees—all clearly displayed at checkout.
- A confirmation email will be sent after your order is placed, followed by a shipping notification once dispatched.
5. Shipping Information
We ship to valid addresses within the United States and internationally.
Estimated Delivery Times
- United States: 4–7 business days
- International: 7–17 business days (may vary based on location and customs clearance)
Shipping Fees
- U.S. Orders: Free shipping
- International Orders: Flat rate of $11.95
Delivery timelines are estimates and may be impacted by factors such as location, carrier delays, weather, or customs inspections. For full details, refer to our Shipping Policy.
6. Returns & Refunds
We offer a 30-day return window from the date of delivery.
- Items must be unused and returned in their original packaging.
- Non-defective item returns require customers to pay return shipping costs.
- Defective or damaged items should be reported to: support@odomix.com
- Refunds are issued within 5–10 business days after the return is received and inspected.
- Full return instructions are available in our Returns & Refunds Policy.
7. Order Cancellations
Orders may be canceled before they are shipped by contacting: support@odomix.com
- Orders cannot be canceled after they have been dispatched.
- In such cases, customers must follow the standard return process.
- Shipping fees are non-refundable once an order has been shipped.
8. Fraud Prevention
To ensure secure transactions and protect customer accounts:
- Odomix may request additional identity verification, such as a government-issued ID or phone number confirmation.
- We reserve the right to cancel any order that appears suspicious or violates our billing or security policies.
- Fraudulent transactions will be reported to relevant authorities if necessary.
9. Policy Updates
These Billing Terms & Conditions may be updated at any time without prior notice.
Customers are encouraged to review this page regularly for the most current terms.
10. Contact Us
For billing, payment, shipping, or refund inquiries, please contact us:
Email: support@odomix.com